Privacy Policy
Last updated: 24 August 2026
Who we are
This site is operated by Dr. Varun Soni (PT), providing online physiotherapy consultations through PhysioBeats and accepting international enquiries. For any question about your data, contact us on WhatsApp at +91 96800 49176 or through the contact page.
What we collect
When you submit the booking form on this site, we collect:
- Your name, age and gender
- Your WhatsApp number, used to contact you about the consultation
- Your email address, if you choose to give it — used only to send a calendar invite
- Your preferred consultation date and time
- Your detected timezone, local appointment time and the matching clinic time
- The concern you select and the description of your symptoms that you write
- Which section of the page you booked from
Your WhatsApp number is included in the pre-filled booking message and stored with your request in the practice's private booking system so we can contact you about the consultation.
We do not use advertising cookies or third-party tracking scripts. Your theme preference (light or dark) is stored in your browser's local storage and never leaves your device.
Sensitive personal data
Your age, gender and description of symptoms are health data, treated as sensitive personal data under India's Digital Personal Data Protection Act, 2023, and may receive additional protection under laws that apply where you live. We only collect it because you actively choose to submit the booking form, and we ask for your explicit consent by way of the checkbox before you can submit.
Why we use it, and on what basis
We use your information solely to arrange, deliver and follow up on your consultation — including creating a calendar invitation and contacting you on WhatsApp to confirm. Our lawful basis is the consent you give when submitting the form. We do not sell your data, and we do not use it for marketing unless you separately ask us to.
Where it goes
Submitting the form records your request in the private PhysioBeats patient management system and opens WhatsApp with your request pre-filled so that you can send it. Your message is therefore also processed by WhatsApp (Meta) under its own privacy terms. Calendar invitations may be sent using Google Calendar. We use these providers only to arrange and deliver the service.
International processing
If you enquire from outside India, your information may be processed in India and by technology providers operating in other countries. The protections and legal rights available to you can vary by location.
How long we keep it
We retain consultation records only for as long as needed to provide care and meet applicable clinical, tax and legal obligations. If you ask us to delete your data sooner, we will do so unless a valid obligation requires it to be retained.
Your rights
Depending on where you live, you may have the right to:
- Ask what personal data we hold about you
- Ask us to correct anything inaccurate or incomplete
- Ask us to erase your data
- Withdraw your consent at any time — this does not affect processing already carried out
- Nominate someone to exercise these rights on your behalf
- Raise a grievance with us and, where applicable, a relevant data-protection authority
To exercise any of these rights, message us on WhatsApp or use the contact page.
Reviews
Reviews are only published from people we invite by a private link after a consultation, and only after the practice approves them. We publish the name and city you supply — please do not include anything in a review you would not want shown publicly. You can ask us to remove your review at any time.
Security
Booking data is held in a Google account protected by the practice's own credentials, and the administration panel is restricted to the practice's Google account. No booking data is ever readable from this public website.
Children
If the patient is under 18, a parent or legal guardian must submit the booking and give consent on the child's behalf.
Changes
If we change this policy we will update the date at the top of this page.